Strategic Objective 3 – Rights Realization
Social equality does not only depend on the mere existence and definition of social and economic rights, but also their realization and granting in practice to those entitled to them.
Not enabling people to realize their rights, or infringing on them, prevents equal access to social resources, contributing to expanding gaps in Israeli society.
Many citizens, especially those belonging to weakened groups, are often not even aware of the rights to which they are entitled, or encounter difficulties in receiving them due to bureaucratic barriers. These barriers include multiple entities providing the services, the need to appear before committees, forms that are difficult to understand and fill out (sometimes the forms are not in the person’s mother tongue), as well as additional barriers that create frustration and mistrust of the system and of rights realization. Citizens often encounter the need to transfer information and coordinate claiming their rights among many entities, placing a heavy bureaucratic burden on those who are entitled to the rights and hindering the potential to realize them. According to National Insurance Institution estimates, the monetary value of rights that are not realized exceeds 1 billion NIS annually.
However, the digital revolution provides an important opportunity for enhancing the utilization of rights. Firstly, it is possible to use digital tools in order to make information about benefits accessible, simple and unified in one place. Secondly, it is possible to use technological tools in order to limit the bureaucracy involved in claiming benefits, to increase inter-ministerial cooperation and to improve citizen services in a way that will increase utilization rights in practice. Additionally, digital tools can improve the practical application of claiming benefits for people with disabilities, such as by using smart houses for senior citizens who live at home alone.
Accordingly, in order to increase rights realization through digital means, two key areas will be addressed:
- Access to information about rights through digital means
- Streamlining rights realization processes through digital means
"All Your Health" –Health Rights Portal
The Health Ministry designed a portal that consolidates all the information about patient rights, entitlement to medical services and their cost, and how to realize medical service rights.
The website also enables users to compare rights and health service costs between health funds, and the supplementary insurance they offer.
By offering public access to information about medical rights, rights realization can be increased and gaps in access to quality health can be narrowed.
“First class” – Online Disability Claim
In 2015 the National Insurance Institute (NCI) launched a new service enabling hospitalized patients to check their entitlement for disability allowance through the hospital, and to transfer the claim online to the NCI.
The service reduces bureaucracy for hospitalized patients, saving them the need to submit the claim and to collect all the needed medical records.