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The National Digital Program of the Government of Israel

Access to Rights Realization Information through Digital Means

Information about rights is currently dispersed among many suppliers and entities, is not easily accessible and is often outdated. There have been specific initiatives by various entities and ministries to provide access to information about rights, but they do not cover all the information and are not optimally accessible, including their adaptation to persons with a disability.

The government must make information about rights accessible in a format that is both simple and available to ensure that they are realized equitably[37]. On this backdrop, digitization can significantly increase public access to information about rights and how to realize them, particularly to those entitled to receive them.   

National Rights Engine

(in cooperation with the Senior Citizens Division in the Ministry for Social Equality, the National Insurance Institute, the Ministry of Labor, Social Affairs and Social Services, Health Ministry, Justice Ministry, Commission for Equal Rights of Persons with Disabilities, the Government ICT Authority, and additional government agencies)     

The Bureau is advancing a project to establish a national rights engine that will provide access to information about rights and benefits granted to citizens. The project will initially focus on the population of senior citizens, based on the understanding that this population group has difficulty inquiring about and realizing its rights. The Rights Engine will include a website where, after filling out a basic questionnaire, senior citizens, their family and the professionals assisting them will be able to receive customized information about the rights to which the senior citizen may be entitled and to realize these rights. The engine will consolidate information about rights from all government offices granting rights and benefits to citizens.

 

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Streamline Rights Realization Processes through Digital Means

In most cases realizing rights currently entails a complex bureaucratic procedure involving many entities and government authorities, and requiring an extensive investment of time and resources[40].

Weakened segments of the population, which are entitled to many rights, are also those that encounter the most difficulties when realizing their rights, among them –bureaucratic difficulties, knowledge and language gaps, numerous forms, and committees that require individuals to appear in person. The digital revolution can be harnessed to create a significant revolution in rights realization – removing bureaucratic barriers and advancing cross-governmental digital processes that will considerably improve the services provided to citizens and increase rights realization by the public at large, and by weakened segments of the population, in particular.

The Bureau is taking action to create a cross-governmental and comprehensive digital solution to streamline rights realization processes, reduce duplications and wasted resources, shorten request processing times and ultimately increase rights realization in Israel. Since rights realization often involves various government agencies (National Insurance Institute, Health Ministry, Ministry of Labor, Social Affairs and Social Services, the Housing Ministry, etc.), data integration is needed in order to design a cross-governmental and efficient solution. Cooperation must therefore be developed between government entities and a concentrated effort must be made in order to improve and streamline the process and reduce the friction between citizens and the various entities throughout the rights realization process. The new rights realization process will be designed from the perspective of placing the “citizen in the center” so that individuals will have to report a change in their condition only once, after which the information will be transferred to all relevant government entities that will update the individual’s entitlement and rights accordingly.

The first stage in streamlining rights realization processes includes improvement of the current realization procedure – namely submitting a claim. This procedure must be an online and efficient procedure so that individuals can fill in the claim on their own, or with the help of family or professionals, and claim their rights immediately and through an orderly process, shortening waiting times at National Insurance Institute branches, waiting for letters and requiring citizens to send numerous information details to complete the information needed to process the claim – which can take weeks and sometimes even months. In the advanced project stage – citizens will be able to realize rights through an automatic or semi-automatic process – representing a profound change in cross-government rights realization that can be executed online. Thus, individuals will be granted the rights to which they are entitled without even having to submit a claim, as the government will be proactive in ensuring that citizens receive their entitled rights.

Additionally, by transitioning to online service provision of rights and streamlining rights realization processes, it will be possible to allocate resources to address complex cases and to provide better face-to-face service for those unable to use online tools.

Rights Realization – Persons with a Disability First

(in cooperation with the National Insurance Institute, Health Ministry, Transportation Ministry, Commission for Equal Rights of Persons with Disabilities, Government ICT Authority and other agencies)

The Bureau is advancing a cross-government project that will combine digital tools in order to improve and streamline rights realization processes for rights for which persons with a disability are entitled. With the aim of increasing rights realization of persons with a disability, the planned project will enable online, efficient and convenient rights realization. The project will be conducted in full cooperation with persons with disabilities in order to actualize the principle of “Nothing about us without us”.

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