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The National Digital Program of the Government of Israel

Increase Digitization in Internal Government Work

Streamlining work within the government is a significant step in making government innovative and effective.

Similar to business entities, the public sector must also adapt to the modern environment. The government has already recognized the potential of increasing government efficiency in a specific government resolution on the issue[72] .

Digitization of government work has a fundamental impact on its ability to increase its efficiency. By integrating digital tools, it is possible to exploit economies of scale of the public sector for the benefit of integrated procurement processes and to adopt new technologies that are translated into decreased development and maintenance costs, reduced duplication in ongoing work, and standardization of products and processes. Increased use of electronic forms and digital signatures will also lead to more streamlined work and budget savings.

The varied initiatives undertaken to promote this issue will center on two main areas – the first will center on government procurement, its streamlining and digitization; and the second will focus on developing components, applications, platforms and shared technological infrastructures for cross-government use in ongoing work.

Reform in Government Procurement
(led by the government Procurement Administration)

Government technological procurement processes currently take a long time, are inflexible and do not foster use of innovative technologies or offers by SMEs.
As part of the government procurement reform, a “marketplace platform” will be developed for innovative technologies. The platform will aggregate a large number of advanced digital products and services and will enable government offices to use the platform to meet their digital procurement needs. All government technological procurement will be concentrated in one place, while upgrading the technological capabilities of government offices and increasing the efficiency, transparency and flexibility of the procurement process.

Information-Based Policy and Cross-Government Information Sharing

The digital age provides information collection and analysis capabilities not available in the past, as a result of the enormous amont of information accumlated daily, alongside the development of tools for informed analysis of Big Data and the ability to draw effective conclusions from the analysis.

Informed use of the enormous amounts of data that are available, and will be available in the future, in the hands of the public sector, offers a unique opportunity for a quantum leap in how government work is managed and its decision making processes.

This calls for a conceptual change that views mangement of government data as a premier strategic asset, based on the understanding that “knowledge management” is an outlook that combines organizational culture, business processes and supporting infrastructures for informed exploitation of knowledge held by government and for the purpose of creating and collecting new knowledge. Information management as an asset does not differ from the management of other assets, and it is therefore necessary to map resources and develop capabilities for their asset exploitation and of course asset protection. To this end, a new position will be advanced in government that will act in cooperation with all government entities to manage government data optimally and effectively and produce tangible value. The responsibilities of the new position will include creating a (government) strategy, formulating policy and standards for quality information management, identifying and overseeing information-based government initiatives and projects and measuring the effectiveness of these projects. The individual filling this position will also be responsible for the management and professional guidance of information professionals in governement – among them data scientists, data analysis, managers of research databases and information reliability and validation.

In supporting the management of government data, the Government ICT Authority will act in cooperation with the National Bureau to provide tools for collecting, managing, identifying, analyzing and sharing government data. Among other things, the Government ICT Authority will act to develop infrastructures for transmitting data between government offices; to support formulation of a government cyber protection approach in coordination with the government Cyber Protection Unit; to integrate information systems for use of the government offices that will enable easy identifcation, retrieval and sharing of document and decisions; to encourage the use of BI tools in government decision making processes; and to integrate additional advanced means. Ultimately, we expect to see the government in Israel base its decisions more fully on informed data analyses that will enable, and even stem from, cross-government data sharing and learning. Concurrently, enhanced use of information systems and expanded information sharing between government entities will enable more efficient exploitation of existing synergies in the work of government offices, and will even create opportunities for developing new synergies. Consequently, this policy will lead to significant streamlining of government work and to improved government service provided to citizens.

Another issue that will be advanced according to government Resolution No. 1933 of August 30, 2017, and led by the Government ICT Authority, is the implementation of the "Tell Us Once" policy for receiving information from the public. The aim of the resolution is to improve government service to the public and to reduce the bureaucratic burden it encounters, by eliminating the need to receive information and documents from citizens when they are already known to another government entity. To achieve this, a secure infrastructure will be established for sharing verified personal information between the various government agencies.

Taking into consideration all of the above, the steps that will be promoted by the government will be carried out at several levels – encouraging information-based policy so that decision-making processes will be backed by data; adopting digital tools, means and systems for collecting, managing, identifying, analyzing and sharing data, including BI systems; view government data as a paramount strategic asset and its management as such. This will enable government to harness the digital revolution to implement changes in the work of the public sector, and to establish and develop necessary infrastructures that enable sharing in the work of different government offices.

Shared Technology Platforms
(headed by the Government ICT Authority)

The purpose of this project is to increase cross-government data sharing by integrating shared infrastructures such as an electronic “safe” to protect information transmitted, an internal government network, B2G communication between government and businesses and a future government cloud. Taken together this will enable government to consolidate data resources in a central location and will produce resource savings. These infrastructures will not only advance the process of digital transformation in government offices, but will also allow for advancing future information-sharing measures.