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The National Digital Program of the Government of Israel

Improve Social Services by Digital Means

Social services are responsible for identifying, preventing, treating, protecting and rehabilitating populations who need their help, and therefore have a vast impact on life in the country.

The social services system in Israel faces several problems, reflected among other things in high poverty and inequality rates alongside low government spending on social services compared to OECD countries. Demographic processes and difficulty overseeing and integrating policy present additional challenges. This highlights the importance of implementing digital means that can provide tools to address these difficulties and in effect to advance the system as a whole.

In the aim of promoting digital social services, the Labor, Social Affairs and Social Services Ministry, along with the Bureau, has taken action to formulate a strategic digital program. The initiatives advanced as part of the program will concentrate efforts through four content worlds:

Promote self-service social services in the aim of providing citizens access to information, increasing use of the information, expanding the number of users and decreasing the load on the system so it can focus where it is most needed.

Create a distance service in the aim of eliminating distance barriers and narrowing social and geographic gaps.

Integrate digital tools to be used by treatment professionals to enable efficient action and quality personally customized service.

Streamline and develop management processes for managers at various levels in the aim of enhancing their ability to set policy, oversee activities in the field, conduct measurement and assessment and synchronize between various entities.

Initiatives will also be carried out in cross-government areas that are necessary for digitization processes such as digital literacy and digital infrastructures.

Distance Social Services (in cooperation with the Ministry of Labor, Social Affairs and social services)
As part of the project, technological tools will be integrated to provide remote social services to targeted populations. For example, integration of tools that will enable the elderly to connect to day centers from a distance so they can receive better social services and remain connected to a support community.
These tools will help social services clients receive accessible quality services, and will eliminate distance and movement barriers, narrowing social and geographic gaps.

Improve Additional Public Goods and Services by Digital Means

Improving public goods does not only pertain to education, health and welfare, and there is potential in other areas in which the government operates. Digital tools will help adapt every field to today’s dynamic environment, improving its quality and accessibility.

Initiatives in such areas will be advanced at later stages, in line with additional needs that will arise in the future and new objectives that will be defined accordingly.